Service Animal Policy



Fountain City Motel, LLC in Fountain City, Wisconsin (“Fountain City Motel”) is committed to making reasonable modifications to its policies, practices, and procedures to permit the use of service animals by its customers and guests with disabilities. Service animals play an important role in ensuring the independence of people with disabilities and it is therefore our policy to welcome into Fountain City Motel any animal that is individually trained to assist a person with a disability.

What is a Service Animal?

Service animals are any dogs individually trained to work or perform tasks for individuals with disabilities, including a physical, sensory, psychiatric, intellectual or other mental disability. Service animals come in all breeds and sizes, may be trained either by an organization or by an individual with a disability, and need not be certified or licensed. Service animals do not always have a harness, a sign, or a symbol indicating that they are service animals. A service animal is not a pet. Service animals assist people with disa?ilities in many different ways, such

  • Guiding people who are blind or have low vision and retrieving dropped objects for them;
  • Alerting people who are deaf or hard of hearing to sounds and the presence of others;
  • Carrying and picking up items, opening doors, or flipping switches for people with disabilities who have limited use of hands or arms, limited use of their legs, or limited ability to bend or stoop;
  • Pulling wheelchairs;
  • Alerting people with disabilities to the onset of seizures, protecting them and cushioning them if they fall, reviving them, and performing other tasks that reduce the risk of seizure related injury;
  • Doing work or performing tasks for persons with traumatic brain injury, intellectual disabilities, or psychiatric disabilities, such as reminding a person with depression to take medication or waking him up, alerting a person with anxiety to the onset of panic attacks, providing tactile stimulation to calm a person with post traumatic stress disorder, assisting people with schizophrenia to distinguish between hallucinations and reality, and helping people with traumatic brain injury to locate misplaced items, find places, or follow daily routines; and
  • Providing physical support and assisting people with physical disabilities with stability and balance.

Employee Requirements with Regard to Service Animals:

Most of the time, people with disabilities who use service animals may be easily identified without any need for questioning. If you can tell by looking or if you know from prior contact with the person, you should not make the guest feel unwelcome by asking questions. If you are unsure whether an animal meets the definition of a service animal, the reservationist or, where necessary, management, may ask the guest the following questions at the point that the guest registers in the establishment:

  1. Is this a service animal required because of a disability?
  2. What tasks or services has the animal been trained to perform?

You may not ask a guest questions about his or her disability. You may not ask a guest to show certification or a special ID card as proof of his or her animal’s training.

Once a guest with a service animal has answered questions posed by registration staff, no employee may ask the guest any further questions about his or her service animal. You must permit service animals to accompany guests with disabilities to all Fountain City Motel facilities and grounds normally used by guests.

Since a service animal is not a pet, guests with disabilities may not be asked to pay any extra deposits, fees, or other charges because they are accompanied by service animals. Deposits, fees, or other charges that are normally required for pets do not apply to service animals. Further, Fountain City Motel employees may not restrict guests or visitors with service animals from areas of Fountain City Motel where all other guests and visitors are permitted.

In the event that a particular service animal’s behavior poses a direct threat to the health or safety of others, Fountain City Motel has the right to exclude the animal from its facility at that time, but may not refuse service to that individual with a disability when he or she is not accompanied by that particular service animal. Barking alone is not a direct threat. A direct threat does not exist if the service animal’s owner takes prompt, effective action to control the animal. A direct threat does not exist if a Fountain City Motel employee fears a service animal may cause damage to the ecology, flora or fauna surrounding Fountain City Motel facilities. Finally, Fountain City Motel will not exclude a particular service animal based on past experience with other animals or based on fear that is not related to a service animal’s actual behavior.


Members of the public, patrons, and employees can make complaints about the improper treatment of persons with service animals by calling the U.S, Department of Justice’s ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).

People with disabilities have the right to be accompanied by service animals at Fountain City Motel under the Americans with Disabilities Act, and Fountain City Motel considers interference with or denial of this right to be a serious violation of its policy. Fountain City Motel will promptly investigate all complaints alleging a violation of this Policy and will take appropriate disciplinary action when employees fail to comply with this Policy.